701 Ford Road |
South Dock |
Rockaway, N.J. 07866
Phone: (973) 625-4056 ext 200 |
Fax: (973) 625-9489
Hours of Operation: 8:30AM to 5:00PM ET, M-F
PanurgyOEM - SRA Request
Please DO NOT use this site for IN WARRANTY DENON PRO units, such as DJ Mixers, DJ headphones, turn tables (PRO LINE). Please use http://www.denonpro.com/support.
An SRA Request Form must accompany your unit.
Please fill the form out completely and include it with your box.
PanurgyOEM requires that all products shipped to our facility have an SRA number.
Please package your unit appropriately.
We require a valid proof of purchase (POP) that falls within the Denon warranty period. Please include both the POP and the hard copy form with your repair.
You can view warranty terms and conditions by choosing
the type of warranty that applies to your unit:
Out Of Warranty
The non-refundable out of warranty repair evaluation fee is $80 (plus tax, if applicable). This $80 fee must be paid prior to evaluation. This evaluation fee covers diagnosis & estimation of parts and labor costs only; it is not the total cost of the repair. If the estimate is approved, the $80 evaluation fee will be applied to the repair cost of your unit.
Headphones should be "Over the ear". The estimate fee for headphones is $80 (plus shipping and any tax) and if approved, will be applied to the repair of your unit. For earbuds, please contact customer service at 973-625-4056 x200.
Next Step - Confirmation
Please be sure to fill in all required fields in our web form to the left. Once the CONTINUE button is clicked, you will view a confirmation screen. Please review the information for accuracy.