Welcome to Panurgy OEM

Case Studies:

Multi-Vendor Notebook Support for an Extended Warranty Company

Customer Goals
A very large insurer of computer and consumer products required a national notebook repair & logistics solution to meet the following objectives:

Facilitate the repair of defective notebooks
Manage cost of repair
Multi-vendor support of notebooks
Provide superior service to notebook customer

Panurgy Objectives
PanurgyOEM's role for this program is to be a national notebook depot for the insurer. Our objectives are:

Receive dispatch order to pre-ship an empty notebook box to the customer's address
Update extended warranty's repair system with status
Repair In and Out of Warranty notebooks
Repair & return product to customer 3-5 days from approval date
Provide status updates to customers
Solve parts and technical problems associated with new manufacturers and discontinued product
Notify the insurer for customer abuse of a product

Program Summary

Production capacity: 500-800 notebooks per month
7,000 square feet of technical space
Over 20 notebook manufacturers supported
Extensive parts sourcing resources
Component level repair

Results

Provide repair and return program that is easy for the insurer to administer
Decrease cost of repair attributed to: correct diagnosis, component level repair and lower part costs
Under 1% warranty rate
Extensive failure analysis data base by OEM and model
Cost effective repair of notebooks rather than replacement of unit
High customer satisfaction with quick turnaround time and quality of repair

Technology and Quality Requirements
The following is an abbreviated summary of the requirements of the program:

Component Level Repair of product
Extensive list of In-Warranty authorizations
Technical database of failure & corrective action by OEM and model
Customer Service & Technical Support
Internet access for status of repair

Learn about our capabilities for yourself, call us today at 973-625-4056 Ext 213 or fill out this short form.