Manufacturers Goal
A well-established manufacturer of printers required a cost-effective, simple solution to meet the following objectives:

• Implement a streamlined Returns Management program to compliment their Reseller and Channel Partner requirements
• Maintain one national location for returned product
• Refurbish and resell (or use for exchange stock)

Panurgy Objectives
PanurgyOEM's role for this program is to be the national returns facility for the manufacturer. Our objectives are:

• Receive product from resellers and super stores
• Transmit receipt of product to OEM within 24 hours (for credit adjustments)
• Refurbish and repackage product
• Ship product per OEM orders
• Resell product

Program Summary

• Production capacity - 6,000-8,000 printers per month
• 80,000 square feet of technical and warehousing space
• Minimize cost of refurbishing product

Results

• Consistently update RMA receipts within 24 hours
• Provide returns management program that is easy for the OEM to administer
• Refurbishment of product within 30 days of return
• Under 1% warranty rate
• Resale of product by printer manufacturer and PanurgyOEM

Technology and Quality Requirements

• The following is an abbreviated summary of the requirements of the program:
• Material Control
• EDI link to OEM systems
• Consigned inventory
• Component Level Repair of product
• Maximize yield of product while minimizing cost of parts
• Extensive reporting requirements

Learn about our capabilities for your self, call us today at 973-625-4056 Ext 213 or fill out this short form.

PanurgyOEM • 701 Ford Road • Rockaway, NJ 07866 • Ph: 973-625-4056 • Fax: 973-625-9489
Copyright © 2009 PanurgyOEM. All rights reserved. Privacy Statement