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701 Ford Road | South Dock | Rockaway, N.J. 07866 Phone: (973) 625-4056 ext 200 | Fax: (973) 625-9489 Email: Customerservice@panurgyoem.com Hours of Operation: 8:30AM to 5:00PM ET, M-F | |
PanurgyOEM - SRA Request | ||
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FOR DENON TECHNICAL SUPPORT, PLEASE CALL: 201-762-6665
An SRA Request Form must accompany your unit. Please click on the appropriate link/logo on the left and fill the form out completely and include in your box. Panurgy requires that all products in/out of warranty have a SRA number before shipment to our facility. Please click on the appropriate link to the left for SRA. Please make sure to include contact information. Units that are sent in without contact information and are unclaimed for 90 days will be considered abandoned, and will be scrapped. All IN Warranty repairs Must be accompanied by a Proof of Purchase showing the unit is within the warranty period. It is the customers responsibility to ship (or drop off) the failed unit to our Rockaway Facility. Please be sure the product is packed appropriately and insured for any damage in transit; once repaired the item will be shipped back to you at our expense. PREFERRED METHOD OF SHIPPING -FEDEX or UPS All OUT OF Warranty repairs Estimates will be emailed within 4 business days of receipt of unit. Please ensure panurgyoem.com is listed as a safe sender to prevent these emails from redirecting to your spam/junk email folder. If you do not receive the estimate within 4 business days, please check your spam/junk folder prior to contacting customer support. PREFERRED METHOD OF SHIPPING -FEDEX or UPS FOR ALL INTERNATIONAL SHIPMENTS Customer is responsible for duties and taxes. If the wrong box is checked, package will be refused. It is the customers responsibility for round-trip shipping (or drop off) of the unit to our Rockaway Facility. Please be sure the product is packed appropriately and insured from any damage in transit. | |
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